About Us

Your Trusted Partner

ONE Pacific put our clients’ business success as our priority. We interweave effective and secure cloud and automation technology into our clients’ business across Asia for multinationals, large to mid-sized companies and SMBs.

In 2023, ONE Pacific has been among one of the few global NetSuite Solution Providers having the accreditation of NetSuite Solution Provider – Expertise in ERP demonstrating ONE Pacific’s team’s excellence’ in NetSuite services, contributed by our wealth of experience of NetSuite project implementation, and our consultants’ proficiency in both business and technical aspects to help our clients to meet their business needs. The accreditation is also strongly backed by the loyalty of our clients who have reached new heights in their business with the NetSuite cloud ERP system.

ONE Pacific is a professional cloud business solutions consultancy and global award-winning Oracle NetSuite Solution Provider based in Hong Kong. We specialise in ERP (Enterprise Resource Planning), RPA (Robotic Process Automation) and IAP (Intelligent Automation Platform) consultancy, implementation and services. We are an authorised and certified partner of Oracle NetSuite, UiPath , Workato and Antworks in the region.

Meet the Leaders

Donald Austin

Executive Director

Donald delivers a unique blend of international problem solving and project leadership experience with a strong financial, business process, and technical background. Donald and his teams have partnered with clients throughout Asia and the Middle East to implement complex ERP Systems, Business Process Improvements, Outsourcing Solutions, and Change Management Services.

With over 25 years of experience delivering solutions for clients, Donald has worked with such organizations as PricewaterhouseCoopers and IBM Business Consulting prior to starting his own companies.
Donald also serves on the Board of Governors of the American Chamber of Commerce and was a past Chairman of the Entrepreneurs Committee. He is also serving as a mentor to the Swire Blueprint Accelerator in Hong Kong.

Donald has a Bachelor of Arts degree from the University of Virginia, an MS in Information Systems, and an EMBA from Kellogg School of Management and HKUST.

Quote:Pursuing your passions makes you more interesting, and interesting people are enchanting

Herman Yong

Chief Solutions Architect

Herman was one of the first consultants in Hong Kong to implement Cloud solutions for businesses. Since then Herman and his team have implemented numerous Cloud solutions across multiple industries and countries.

Herman has extensive experience in Manufacturing, Distribution, and Supply Chain management and he is a Certified Supply Chain Professional (CSCP), Certified Production and Inventory Management Professional (CPIM), Certified Project Management Professional, and a Certified NetSuite ERP Consultant. Prior to founding his own companies, Herman worked for Accenture and IBM Business Consulting Services.

Herman speaks multiple languages and has a Bachelor’s degree, Computer Science, First Class Honors from the University of Cambridge.

Quote:A journey of a thousand miles begins with a single step

Jovia Kwan

Senior Solutions Architect

For over 20 years, Jovia has been in senior positions of business operations in multinational companies from manufacturing, solar energy and wholesale and distribution industries and has been working with business leaders in building strategic values through optimizing business processes.

She has worked with managers and executive teams around the world in digitizing business for operational excellence, achieving business results from top to bottom line. Her clients describe her as energetic, practical, inspiring, trustworthy, and quick to understand organizational issues and opportunities.

Jovia has been a certified NetSuite expert for more than 10 years and has been leading our team of experts for high-quality projects delivery.

Quote:Commitment, planning & delivery contribute to the success of business and life.

Want to learn more?

Let us examine how we can help you to improve the efficiency of your business processes. Get in touch with one our consultants for free.