About Us

Your Trusted Partner

ONE Pacific put our clients’ business success as our priority. We interweave effective and secure cloud and automation technology into our clients’ business across Asia for multinationals, large to mid-sized companies and SMBs.

ONE Pacific is a professional cloud business solutions consultancy and global award-winning Oracle NetSuite Solution Provider. We specialise in ERP (Enterprise Resource Planning), RPA (Robotic Process Automation) and IAP (Intelligent Automation Platform) consultancy, implementation and services. We are an authorised and certified partner of Oracle NetSuite, UiPath , Workato and Antworks in the region.

Meet the One Team


Executive Director

Donald Austin

Donald delivers a unique blend of international problem solving and project leadership experience with a strong financial, business process, and technical background. Donald and his teams have partnered with clients throughout Asia and the Middle East to implement complex ERP Systems, Business Process Improvements, Outsourcing Solutions, and Change Management Services.

With over 25 years of experience delivering solutions for clients, Donald has worked with such organizations as PricewaterhouseCoopers and IBM Business Consulting prior to starting his own companies.
Donald also serves on the Board of Governors of the American Chamber of Commerce and was a past Chairman of the Entrepreneurs Committee. He is also serving as a mentor to the Swire Blueprint Accelerator in Hong Kong.

Donald has a Bachelor of Arts degree from the University of Virginia, an MS in Information Systems, and an EMBA from Kellogg School of Management and HKUST.

Quote:Pursuing your passions makes you more interesting, and interesting people are enchanting

Chief Solutions Architect

Herman Yong

Herman was one of the first consultants in Hong Kong to implement Cloud solutions for businesses. Since then Herman and his team have implemented numerous Cloud solutions across multiple industries and countries.

Herman has extensive experience in Manufacturing, Distribution, and Supply Chain management and he is a Certified Supply Chain Professional (CSCP), Certified Production and Inventory Management Professional (CPIM), Certified Project Management Professional, and a Certified NetSuite ERP Consultant. Prior to founding his own companies, Herman worked for Accenture and IBM Business Consulting Services.

Herman speaks multiple languages and has a Bachelor’s degree, Computer Science, First Class Honors from the University of Cambridge.

Quote:A journey of a thousand miles begins with a single step

Practice Manager

Ricky Leung

Having served the world’s most prestigious clients in consulting practice for over 5 years, Ricky is a result-driven and practical business advisor, who generously offers ONE Pacific’s clients of all-scale his top-tier professional and cutting-edge technological insights for finance and management.

As a double-certified Oracle NetSuite ERP Consultant and Project Management Professional, Ricky leads and manages multiple global ERP projects from end to end. He is customer-centric and experienced in deconstructing complex business scenarios for global enterprises to achieve quantifiable business objectives.  

Ricky received his Masters’ Degree from the Princeton University in the US.

Quote:Be Curious, Not Judgmental

Marketing Director

Candice Ma

Candice Ma is a global all-rounded trilingual professional marketer based in Hong Kong. Having served in the first-tier multinational technology companies such as Adobe, Ricoh & RS Components, today Candice is a key advocate of digital transformation from marketing to business automation initiatives.

Candice now actively involves in innovative digital marketing, thought leadership development, executive engagement and technology education for businesses.

Candice has led digital marketing projects across Asia Pacific for exceptional business results and successfully introduced territory-wide digitization projects to enterprise and education sector in Hong Kong.

Candice graduated from the Chinese University of Hong Kong and obtained her MBA from the University of Strathclyde. As a sports enthusiast, Candice is the co-founder of MIRARunners, a non-profit project connecting sports lovers to social good causes from all over the world.

Quote:The best customer experience starts from empathy.

Senior Solutions Architect

Jovia Kwan

For over 20 years, Jovia has been in senior positions of business operations in multinational companies from manufacturing, solar energy and wholesale and distribution industries and has been working with business leaders in building strategic values through optimizing business processes.

She has worked with managers and executive teams around the world in digitizing business for operational excellence, achieving business results from top to bottom line. Her clients describe her as energetic, practical, inspiring, trustworthy, and quick to understand organizational issues and opportunities.

Jovia has been a certified NetSuite expert for more than 10 years and has been leading our team of experts for high-quality projects delivery.

Quote:Commitment, planning & delivery contrbute to the success of business and life.

Senior ERP Consultant

Brenda Law

Brenda’s reputation for strong analytical skills and the ability to manage multiple projects with stakeholders from all levels have earned her credits from every clients she manages.  She has been exposed to numerous business functions of multinational scale clients in ONE Pacific, including finance, CRM, production, quality control, sourcing, operations, etc.  Some of her achievements include optimizing fleet performance reports which led to a 90% reduction in reporting time, automating procure-to-pay process for company expansion, increasing accountant productivity by 60%, and designing an ETA tool leading to a 44% reduction in process time.  Additionally, Brenda has solid experience in statistical process control, lean manufacturing, and business process improvement consulting. 

Quote:Ask a better question, get a better answer.

Senior Business Consultant

Mila Deng

As agile as our clients’ business, Mila serves our next-gen technology clients to leverage the best of NetSuite to meet their challeges in the fast-paced environment. Mila began her career with ONE Pacific as a Business Analyst. And her exceptional performance has been a stepping stone for the next stage of her career.

Now as the project leaders for end-to-end ERP implementations, Mila enjoys using her skills and knowledge to assist companies in improving their operational efficiencies through optimised processes and technology powered by Oracle NetSuite.

Mila is an competitive yet passionate learner of technology and holds a Master of Science Degree in Information and Technology Management from the Chinese University of Hong Kong. She is proficient in English, Putonghua and Cantonese.

Hear more about how Mila helped our customers from this AMPD’s customer success story.

Quote:Always think one step further.

Senior Consultant

Fai Fu

Being born and raised in the UK, Fai is a key player in building ONE Pacific’s global customer portfolio from diversified industries with his problem solving strengths and rich experience in project development and implementation for Oracle NetSuite.

Fai started his career after obtaining his Mechanical engineering degree at the University of Newcastle Upon Tyne in UK. He then emigrated to Hong Kong has managed a strategic supplier for the US Department of Defence for more than 10 years, before switching to a professional career as NetSuite ERP consultant.

As a Oracle NetSuite Certified Expert, Fai specialises in managing and delivering technical NetSuite solutions involving SuiteFlow and SuiteScript 1.0 & 2.0. He has experience in all aspects of delivering NetSuite projects including project management, analysis and design, configuration, training and testing, and migration and deployment, to supporting existing NetSuite clients after their project has successfully gone live.

Hear more about how Fai helped our customers from this AMPD’s customer success story.

Quote:I help make your vision a reality

Business Consultant

Timothy Wong

Timothy is an enthusiastic linguist, and can speak in five languages, English, French, German, Cantonese & Puntonghua. This enables him to spark clients from 1/2 of the world with business intelligence and technological insights during his professional consultancy. As a NetSuite consultant, he also speaks in C++, JavaScript and XML.

Timothy has been a member with ACCA, and having worked in KPMG allowed him to understand accounting essentials of enterprises to local conglomerates. Timothy is the A team for your financial project burning needs!

Timothy holds a Bachelor’s & Master’s degree with Merit for Physics at King’s College London, where he studied density functional theory on monolayer nanomaterials.

Quote:Agile and tenacious in professional excellence!

Want to learn more?

Let us examine how we can help you to improve the efficiency of your business processes. Get in touch with one our consultants for free.