UiPath, the market leader in intelligent automation is strive to prepare leaders like you on the strategic direction and prioritisation on automation to achieve the balance of business efficiency and employee experience in the post-pandemic world.
As an authorised partner of UiPath, ONE Pacific has summarised the latest insights from a research that they recently commissioned to Forrester. The study interviewed 160 global decision-makers from operations groups, shared services, finance/accounting, and other lines of business that illustrate a complete view from functional leaders on automation.
Foreseeing structural changes brought by the remote working and workforce dispersion, client relationship, sales practice, logistics and backend office operations are to be reshaped. Automation technologies have emerged as an invaluable asset for organisations to tackle this new world. The study offers recommendations for building effective automation strategy and initiatives under the influence of the pandemic.
Here are a few key insights that we summarise for you:
1. Employee experience is one of the powerful area of corporate sustainability in the automation and robotics era, which is to be achieved by continuouly observe and investigate the interaction between your workforce and automation, resulting in the ultimate business growth. While employees are getting conscious in their competency to embrace the hybrid model of automation, corporate should also equip the digital skills of the employees that impact most in the digital transformation.
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2. They must innovate to develop
New ways of working, adopt new business models, and wring increased
efficiency from outdated business processes. In surveying 160 decision
makers, we found that under the influence of the pandemic, investment in
IA and robotic process automation (RPA) will continue to surge.
The recession is reducing discretionary IT expenditures. Yet the
necessity for digital transformation is more than offsetting this headwind. 48% of respondents said that they’re increasing their spend on RPA in the next year.
3. RPA-enabled digital workers?
Business continuity lies in the agility and resilience of below top-five main areas. In order to resume the regular operational efficiency, or prepare for possible future disruptions, corporates priortise their RPA investments to enable less human-reliance and physical touch procedures on
1/ supply chain operations
2/ back-o?ffice and operational tasks
3/ support IT tasks such as help desk
4/ self-service to emerging channels such as mobile apps, social media, and mobile messaging
5/ Support remote business, e.g., remove paper, face-to-face,
and analog processes
4. Employee future ready: education and skills development
Education in the workplace encourages employees to become futureready.
Organizations need immediate and impactful ways to prepare
their workforces. Before the pandemic, we argued that education in the
workplace will boost career prospects — but it will do so much more in a
post-pandemic world.6 It will reduce employees’ anxiety and give them
more confidence, as well as encourage and allow them to overcome fears
around automation and embrace it as a productivity-boosting asset.
Download your copy of the study from the Forrester’s website to learn how the pandemic will impact the future of work and how you can futureproof your organization with automation technologies.
Or come join us at the virtual Cloud Expo Asia on 23 -24 Sept, 2020. Our automation expert Mr. Donald Austin will discuss the “Value of Business Automation & Software Robots with Cloud Technology“. Reserve your spot now.
Source: A Forrester Consulting Thought Leadership Spotlight Commissioned By UiPath June 2020. The Future Of Work: A Pandemic Spotlight
In Addendum To The January 2020 Thought Leadership Paper, “The Future Of Work Is Still Being Written”