NetSuite Customer Story: Handheld Group

NetSuite Customer Success Story

Handheld Accelerates Global Expansion with NetSuite OneWorld

Founded out of the Scandinavian division of Husky Computers by one of the pioneers of rugged device market, Handheld Group saw its business take off as it expanded internationally to nine different countries and $30 million in revenue from its headquarters in Sweden. Yet, the local accounting software the company had launched with could no longer handle the company’s complexities, stifling growth.

We would not be where we are today without the unified CRM and ERP system that we have with NetSuite. If not for NetSuite, our business would not have scaled as it has.

Thomas Löfblad, Vice President of Global Sales and Board member, Handheld Group

Real-time Insights for Rugged Device Pioneer

Global capabilities make NetSuite the clear choice

With five subsidiaries across the globe, all running on different systems, Handheld was struggling to consolidate financials and build reports with many error-prone, cumbersome manual processes. After evaluating Microsoft Dynamics and SAP, it determined NetSuite OneWorld was the only solution that could meet its needs.

Unified system brings end-to-end visibility

With a unified system for financial, customer and inventory data, Handheld has clear visibility into end-to-end operations and can determine the day’s profits with the click of a button. Customers can enter service requests online which are fed directly into NetSuite for an improved experience.

NetSuite enables process overhaul, facilitates expansion

With NetSuite in place, Handheld was able to overhaul its sales and forecasting processes. The cloud-based system lets it easily add to and manage its 11 subsidiaries in nine countries and bring new employees on quickly with NetSuite’s intuitive user interface.

Read ONE Pac client stories here.